More Than Just Staffing: A Company Culture for Success

Welcome back to our "More Than Just Staffing" series, showcasing what it takes to be a premier nearshoring partner — because it's more than just staffing. Last week, we discussed the importance of strategic organizational design. Today, we're focusing on culture. At Rapido, we prioritize our people and our culture. It's important to empower our employees to reach their full potential for their own personal and professional development and to provide the best service to our customers — and yours.

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The importance of a positive workplace culture

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Your company culture influences your employee engagement and satisfaction. A strong company culture promotes a healthy work environment, happy and productive employees, and overall organizational success. Employees often struggle to stay motivated without a positive workplace culture, and their overall productivity is impacted. Every company should create a positive and healthy culture to ensure long-term success and business growth.

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Employee engagement and productivity

A strong company culture promotes strong employee engagement, which is the relationship between an employee and an organization. Engaged employees understand their role and impact within the greater organization and are committed to producing quality work that helps their company reach its goals.

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Employee retention and recruitment (and their costs)

Recruits often consider workplace culture when deciding whether to join a company, and employees are more likely to stay in a positive work environment that values their wellbeing. Culture is a critical factor that helps attract and retain top talent, but it also impacts your bottom line with costs associated with recruiting and training new employees.

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Customer satisfaction

A positive internal culture often extends to external interactions with customers and overall employee productivity. When your employees are happy, they typically provide better service, which leads to higher customer satisfaction.

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Rapido's approach to building a solid company culture

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At Rapido, we prioritize our people and our culture. We aim to find top talent, arm them with tools to succeed, and invest in their wellbeing in and out of the office. We know that investing in our people allows them to provide the best possible service that you and your customers have come to expect.

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Company values

Our values are the driving force behind everything we do. We look for top talent who embody our values to ensure a shared understanding of what is important and what Rapido stands for.

• Get personal: Be an open book and work on behalf of everyone around you.
• Celebrate each other: Encourage success and acknowledge it when it happens.
• Strive for quality: Have high standards in all facets of business, in life, and in your community.
• Find balance: Life is a series of transformational experiences. Find your balance.
• Work with passion: Our every day is fueled by being better than the day before.

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Employee benefits

We care about our employees, so we offer benefits investing in their wellbeing and long-term growth.

• Commissions for commercial roles
• Savings fund match
• Food vouchers
• Punctuality and assistance bonus
• Major and Minor medical insurance (includes dental assistance and eyeglasses discounts)
• Life insurance
• Psychologist and nutritionist discounts

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Accessible leadership team

Our leadership team comprises logistics experts with experience at some of the world's largest, most influential logistics companies. Their mentorship is invaluable to our team. Our leaders make themselves available to offer support and guidance to all employees. This accessibility fosters an environment where all team members can express ideas, concerns, and feedback.

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Positive work environment

Our office mirrors the vibrant, collaborative environment of a logistics brokerage floor. We offer benefits such as a casual dress code and hybrid (remote and on-site) work opportunities. These benefits have allowed us to create a team-oriented environment filled with hard workers and critical thinkers.

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Customer buy-in

At Rapido, our customers play an essential role in our culture. While we foster a positive relationship within our office, we want our employees to feel like an extension of your US-based team. We encourage all clients to visit their extended team in person and include them in your internal communications and all-company meetings. When your Rapido reps feel like an extension of your team or even a satellite office, they perform better work for your company.

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Partner with Rapido

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At Rapido, we believe that a positive company culture promotes employee satisfaction, retention, productivity, and success for the overall organization and our clients. Get in touch to learn how Rapido can connect you with top talent in Mexico so you can scale efficiently, operate effectively, and provide superior customer service.

Be sure to return next week for the final installment of our "More Than Just Staffing" series, discussing future planning and strategic growth.